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Ellar Nova – We're Here to Help!
At Ellar Nova, customer satisfaction is our top priority. Whether you have a question about our handcrafted Italian leather handbags, need assistance with an order, or require more information about our products, our dedicated support team is here to assist you.
We are committed to providing a seamless shopping experience and are happy to help with any inquiries regarding orders, shipping, product details, or returns.
How to Reach Us
Email Support – For order inquiries, returns, or general questions, email us at contact@ellarnova.com. We respond to emails within 24–48 hours.
Call or Text Us – Need immediate assistance? Contact our customer service team at (925) 336-3564 during business hours.
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (PST), except holidays
Saturday – Sunday: Closed
Please note: Ellar Nova is an online-only boutique. We do not operate a physical retail store.
Customer Service Commitment
At Ellar Nova, we are committed to providing exceptional service within the scope of our policies. If you experience any issues with your order, we will work with you according to our Return & Refund Policy, which allows store credit for eligible returns reported within 14 days, and store credit for verified shipping damages reported within 48 hours of delivery.
Secure Shopping & Payments
All transactions are securely processed through Shopify, ensuring industry-leading encryption and fraud protection. We never store or share your credit card details with third parties. Your payment information is protected by Shopify’s Level 1 PCI DSS compliance, the highest industry security standard.
Customer Reviews
We take pride in offering high-quality Italian leather handbags and excellent customer service. We value customer feedback! Be among the first to share your experience and help others discover Ellar Nova’s timeless craftsmanship.
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Frequently Asked Questions (FAQ)
For quick answers about shipping, returns, and order tracking, visit our FAQ page.
Collaborations & Business Partnerships
We’re always open to brand collaborations and influencer partnerships. If you’re interested in working with us, email contact@ellarnova.com with your proposal.
Important Notice
We will never ask for sensitive information such as passwords or payment details over email or text. If you receive any suspicious communication claiming to be from Ellar Nova, please contact us immediately.