Frequently Asked Questions
1. About Ellar Nova
What is Ellar Nova?
Ellar Nova is a U.S.-based authorized reseller of handcrafted Italian leather handbags. We partner directly with Italy’s finest artisans and luxury brands to offer authentic, boutique-fresh handbags curated for timeless elegance and everyday luxury.
Are Ellar Nova handbags made in Italy?
Yes. All of our handbags are crafted with Italian leather and sourced directly from verified Italian artisans or select European partners who meet Italy's high standards of craftsmanship.
2. Ordering & Payment
How do I place an order?
Browse our collections, add your favorite items to your cart, and complete checkout securely. You’ll receive an order confirmation by email once your purchase is complete.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All payments are processed securely through Shopify Payments.
Can I change or cancel my order after placing it?
No. Orders cannot be modified or canceled once submitted, as fulfillment begins immediately. Please double-check your selections and shipping address before finalizing your purchase.
3. Shipping & Delivery
Do you offer free shipping?
Yes. We offer complimentary shipping on all orders within the 48 contiguous U.S. states. Shipping charges apply to orders shipped to Alaska and Hawaii.
How long does shipping take?
Standard U.S. shipping typically takes 5–8 business days after processing. You will receive a tracking number once your order has shipped.
Do you ship internationally?
No. We currently ship within the United States only. Orders placed using third-party forwarding services or international addresses are not eligible for replacement, return, or refund.
4. Returns, Disputes & Final Sale Policy
Can I return or exchange my order?
We accept returns for store credit only under limited conditions. Items must be unused, unworn, and in original condition with all tags and packaging intact. The return must be initiated within 14 days of delivery. Customers are responsible for return shipping. Please review our full Return & Refund Policy for details.
Do you accept returns for damaged or defective items?
If your package arrives damaged during shipping, please contact us within 48 hours of delivery with clear photos of the item, packaging, and shipping label. Upon verification, we will issue a store credit equal to the purchase amount. We do not offer direct replacements or refunds. Customers are not required to return damaged items.
What if I report an issue after 48 hours?
Claims reported after 48 hours from confirmed delivery are not eligible for resolution. We recommend inspecting your order immediately upon arrival.
5. Product Quality & Materials
What materials are used in your handbags?
Each handbag is crafted from authentic Italian leather and features premium hardware. Our leather is sourced from trusted Italian tanneries and select European partners renowned for their quality and durability.
How do I care for my leather handbag?
- Store in a dust bag when not in use.
- Avoid prolonged exposure to direct sunlight or moisture.
- Clean with a soft cloth and apply leather conditioner periodically.
6. Warranty & Authenticity
Do your handbags come with a warranty?
Our handbags do not come with a manufacturer’s warranty. However, we stand behind the authenticity and quality of every item we offer. If your order arrives with a defect due to shipping damage, please contact us within 48 hours of delivery for assistance. Normal wear and tear, misuse, and customer damage are not covered.
How can I verify authenticity?
All items are sourced directly from our Italian artisan partners and include certificates of authenticity unless otherwise noted on the product page.
7. Contact & Support
How can I contact customer service?
Email us at contact@ellarnova.com. We typically respond within 24–48 business hours.
Do you offer wholesale or bulk orders?
Yes. For wholesale inquiries, please contact wholesale@ellarnova.com.
Closing Statement
Thank you for choosing Ellar Nova. We are committed to delivering boutique-quality products with transparency, authenticity, and excellence. For full details, please review our Return Policy, Shipping Policy, and Terms of Service.