FAQ
👜 Frequently Asked Questions (FAQ)
1️⃣ About Ellar Nova
Q: What is Ellar Nova?
📌 Ellar Nova is a luxury handbag brand specializing in handcrafted Italian leather handbags made in Florence, Italy. Each piece is designed for timeless elegance, superior craftsmanship, and long-lasting quality.
Q: Are Ellar Nova handbags made in Italy?
📌 Yes! Every handbag is crafted in Florence, Italy using 100% genuine Italian leather and expert artisanal techniques.
2️⃣ Ordering & Payment
Q: How do I place an order?
📌 Simply select your handbag, add it to your cart, and proceed to checkout.
Q: What payment methods do you accept?
📌 We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.
Q: Can I change or cancel my order after placing it?
📌 Once an order is submitted, it cannot be canceled or modified. Our team begins processing immediately to ensure fast shipping.
3️⃣ Shipping & Delivery
Q: Do you offer free shipping?
📌 Yes! All orders include free worldwide shipping.
Q: How long does shipping take?
📌 Estimated delivery times:
✔ United States & Canada: 5-10 business days
✔ Europe: 3-7 business days
✔ International: 7-14 business days
📌 A tracking number will be provided once your order is shipped.
Q: Do you ship internationally?
📌 Yes! We offer worldwide shipping to most countries.
4️⃣ Returns & Exchanges
📌 We believe in delivering only pristine, untouched products to our customers. We do not accept returns to maintain the highest quality standards unless the item is defective or damaged.
Q: Can I return my order if I change my mind?
📌 No, all sales are final. We do not accept returns for change of mind, incorrect orders, or buyer’s remorse. This ensures every customer receives a brand-new, pristine handbag—not a previously returned item.
Q: What if my item arrives damaged or defective?
📌 If your item arrives damaged or defective, you must contact us within 48 hours of delivery. Please email support@ellarnova.com with your order number and clear photos of the issue.
Q: How do I request a return for a damaged or defective item?
📌 To initiate a return, follow these steps:
1️⃣ Email support@ellarnova.com within 48 hours of receiving your order.
2️⃣ Include your order number and clear photos showing the damage or defect.
3️⃣ Our team will review your request and provide return instructions if your claim is approved.
Q: Who covers the return shipping for defective or damaged items?
📌 If your item is approved for return due to damage or defect, we will cover the return shipping costs.
Q: What if I report damage after 48 hours?
📌 We cannot process returns for damages reported after 48 hours of delivery. Please inspect your order immediately upon arrival.
5️⃣ Product Quality & Materials
Q: What materials are used in your handbags?
📌 Our handbags are made from 100% genuine Italian leather, sourced from premium tanneries in Florence, Italy. Each bag is crafted with high-quality hardware and expert craftsmanship.
Q: How do I care for my leather handbag?
📌 To maintain your handbag:
✔ Store it in a dust bag when not in use.
✔ Avoid prolonged direct sunlight.
✔ Clean with a soft, damp cloth and apply a leather conditioner occasionally.
6️⃣ Warranty & Authenticity
Q: Do your handbags come with a warranty?
📌 Yes! Our handbags come with a 12-month warranty covering defects in materials and craftsmanship.
Q: How can I verify that my handbag is authentic?
📌 Every Ellar Nova handbag includes a certificate of authenticity and a unique serial number to verify its Florentine craftsmanship.
7️⃣ Contact & Customer Support
Q: How can I contact customer service?
📌 Our team is available to assist you!
✔ Email: support@ellarnova.com
✔ Live Chat: Available on our website
✔ Response Time: Within 24 hours
Q: Do you offer wholesale or bulk orders?
📌 Yes! If you’re interested in wholesale partnerships, please contact wholesale@ellarnova.com.